01Someone runs up a huge phone bill on your system
Criminals break into a phone system and call expensive overseas numbers, often over a long weekend.
We set spending limits and alerts, and block destinations you never call.
Channel partnered
- Rogers
- Charter Spectrum
- SpectrumVoIP
- RingCentral
- 8x8
- Comcast
- Cox Business
- For2Fi
iTelecom Agency · Connecting tomorrow, today
Good connections start with a real conversation.
We're iTelecom, a Vancouver-based telecom agency working with businesses across Canada and the U.S. Tell us how your business runs. We'll find, set up and look after the internet, phones, cloud and security that fit it, and we'll pick up when you call.
takes about 2 minutes, no email needed
Vancouver, BC · serving Canada & the U.S.
We can help when…
you're opening a new location.
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One number to call
Billing, tech support and everything in between.
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Leading providers
We compare options across North America for you.
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Local team, wide reach
Based in Vancouver, working across both countries.
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Straight answers
Expert advice in plain language, no jargon.
Sound familiar?
Most businesses come to us with one of these.
Tap the one that sounds like you, and we'll tell you how we'd handle it. No sales pitch, just what we'd actually do.
We test your line, look at what your team actually uses, and compare fiber and business internet options at your address. If one connection isn't enough, we add a backup that switches over on its own.
Internet & fiberWe go through your bills line by line, cancel what you don't need, and move your team to a business phone system that works on desk phones, laptops and mobiles.
Business phoneWe become your one point of contact. You call us, and we deal with the carriers, software vendors and installers so you don't have to.
Managed servicesWe lock down your numbers, register them so phone companies can verify your calls, and set up branded caller ID so customers know it's really you.
Telecom securityWe plan internet, phones and security for the new site with providers that cover it, so it opens on day one with the same setup as the rest of your business.
Canada & U.S. expansionWe move alarms, elevator phones and fax lines to reliable replacements before the copper is switched off, and make sure 911 still sees your correct address.
Alarm security
What we look after
Everything that keeps your business talking, in one place.
We work with leading carriers and technology partners across North America, and we recommend whatever fits you best. Pick an area to see what's included.
Calls & internet
Blazing speeds and calls that just work. We source internet and phone solutions from providers we carefully select for your address, your team and your budget.
we move your numbers for you, no downtime drama- CRTC
- FCC
- 911 location rules
Business high-speed internet & fiber
Fast, dependable internet from providers we hand-pick for your address, with a backup line if you can't afford downtime.
Great for every office, store and clinic
Business phone systems
Clear calls on desk phones, laptops and mobiles, with auto-attendants, call routing and voicemail to email.
Great for teams that are rarely all in one place
Cell phone plans for your team
Business mobile plans that match how your people actually use their phones, on one bill you can understand.
Great for sales teams and field staff
Contact center
Call queues, routing and reporting so customers reach the right person the first time.
Great for support and sales teams
Connected multi-site networks
Every location linked as one network, with traffic rerouted automatically if a line goes down.
Great for growing multi-location businesses
Copper line replacement
Alarms, elevator phones and fax machines moved off retiring copper lines before they're cut off.
Great for buildings with older systems
Cloud & IT
Tailored tech for every stage, from startup to enterprise. Our backend engineering team designs, runs and supports the systems your business depends on.
built to grow with you- ISO 27001
- SOC 2
- NIST CSF
Cloud managed services
We set up and run your cloud on Azure, AWS or Google Cloud, and keep it patched, backed up and secure.
Great for businesses outgrowing a server closet
Advanced business solutions
Integrated communications and scalable networks designed around the way your business works.
Great for companies planning their next stage of growth
Managed IT & help desk
Friendly, fast help for your staff, plus device setup and onboarding for new hires.
Great for businesses without a full IT team
Microsoft 365 & Google Workspace
Email, files and meetings set up properly, with one secure login for each person.
Great for hybrid and remote teams
Backup & disaster recovery
Tested plans to get your data, phones and systems back quickly if something goes wrong.
Great for anyone who can't afford a lost day
Office Wi-Fi & networks
Wi-Fi that reaches every corner, and cabling done right the first time.
Great for offices, clinics, warehouses and stores
Security
Robust cybersecurity and peace of mind. We partner with leading security providers and help you choose the right protection, so your business and your customers' trust stay intact.
including the phone line, which most people forget- PIPEDA
- HIPAA
- PCI DSS
- STIR/SHAKEN
Security & firewall services
Firewalls from leading security providers, set up for your network and watched over so threats stay out.
Great for every business that holds customer data
Network security
Secure remote access for staff, separate networks for guests and payments, and round-the-clock monitoring.
Great for teams working from home or on the road
Alarm security
Monitored alarm systems connected over reliable lines, so a signal always gets through.
Great for stores, offices and warehouses
Caller ID protection
Verified, branded caller ID and spoof monitoring, so customers answer your calls and trust them.
Great for businesses that call their customers
Phone fraud protection
Spending limits, blocked destinations and alerts that stop criminals running up calls on your lines.
Great for any business with a phone system
Mobile & SIM-swap protection
Carrier account locks and number-transfer protection for executives and field teams.
Great for leaders who approve payments by phone
Whatever your requirements are, we've got you.
Every business has its own mix of tech and telecom needs. Our consultants take the time to understand yours, then our engineers build a solution that fits, whether it's one fiber line or a hundred locations.
Consult our team- Telecom solutions
- Cell phone plans
- Alarm security
- Cloud managed services
- Network security
- Fiber
- Business phone
- High-speed internet
- Firewalls
Build your plan
Tell us a little about your business. We'll show you where we'd start.
These are the same questions our consultants ask on a first call. Change anything and your plan updates instantly. Nothing is sent until you choose to share it.
here's where we'd start…
Plan BP-USCA-012S-00750U-HC
A multi-site rollout
What we'd set up
Rules we'll help you meet
Who you'll work with
Roughly how long it takes
This is a starting point. Your consultant will fine-tune it with you on your first call.
Where we work
Based in Vancouver. Working wherever your business is.
Canada and the U.S. share one phone system under the +1 country code, and we work across both. A new office in Toronto, Texas or anywhere in between can run on the same setup as the rest of your business.
844
Toll-free on both sides of the borderCanada (844) 719-4423 · U.S. (844) 629-4423
2 → 1
Two countries, one contactOne team handles every location on both sides of the border.
hover a dot to see the city →
Telecom security
Scammers are calling your customers as you. Let's stop them.
Fraud has moved to the phone. These are the attacks we see most often, explained in plain English, along with how we protect you from each one.
02Someone pretends to be your business
Scammers fake your caller ID to trick your customers into sharing payment details.
Verified, branded caller ID and monitoring for spoofed calls.
03An executive's phone number gets stolen
A criminal moves the number to their own SIM card and starts receiving your login codes.
Carrier account locks, and logins that don't rely on text messages.
04Your calls are overheard or your phone system is attacked
Exposed phone systems get scanned around the clock, and unencrypted calls can be intercepted.
Encrypted calling and a protective gateway in front of your phone system.
05Your lines get flooded with fake calls
Automated calls tie up your lines so real customers and patients can't get through.
Call filtering and overflow routing that keep real calls moving.
06A 911 call shows the wrong address
An emergency call from a new floor or a remote worker reaches dispatch without the right location.
Accurate locations for every phone and person, set up to meet 911 rules in both countries.
Why do some business calls show up as “Spam likely”?
Phone companies grade every outgoing call from A to C, based on how well they can vouch for who is calling. Lower grades are more likely to be flagged or blocked. We make sure your calls go out with an A.
- A
We know this business, and this is their number.
Where we set your calls - B
We know this business, but can't confirm the number.
More likely to be flagged - C
We're just passing this call along.
Often labeled as spam
How we work
Real people up front. Serious engineering behind them.
When you work with iTelecom, you get two teams working as one: consultants who get to know your business, and engineers who build and look after your setup.
the people you talk to
iTelecom consultants
Your consultant learns how your business actually runs, compares leading providers on your behalf and stays your contact from the first call to renewal.
- A real conversation before any recommendation
- Side-by-side options with clear pricing
- One person who knows your account
the people behind the scenes
Backend engineering team
Voice, network, cloud and security engineers who design, install and support everything we recommend, and keep it running as you grow.
- Specialists for calls, networks, cloud and security
- Every setup documented, so nothing is left to memory
- Support for billing and technical questions
- 1
We listen
A relaxed first call about your locations, your people and what's getting in the way. No jargon required.
- 2
We shop around for you
We compare leading providers and come back with a few clear options and honest prices.
- 3
We set it all up
We move your numbers, schedule installs around your business hours and show your team how everything works.
- 4
We stay on call
Billing question or technical hiccup, you contact us. We check in regularly to make sure everything still fits.
Who we help
Built for businesses where every call counts.
From startups to enterprises, every industry has its own mix of rules, locations and customer expectations. We plan around all three.
Healthcare & clinics
Patients get through the first time, and their information stays private.
Financial services
Recorded, secure calls and protection against phone fraud.
Retail & hospitality
Reliable internet for payments, guest Wi-Fi and every new location.
Manufacturing & logistics
Plants, warehouses and fleets that stay connected, even on large sites.
Education
Wi-Fi across campus, and emergency calls that show the right building.
Public sector
Dependable phones and secure access for the people who serve the public.
Professional services
Clear calls and secure file sharing for firms built on client trust.
Startups & tech
Grown-up infrastructure from day one, ready to scale when you do.
Questions
Things people ask us before they call.
Don't see yours? Ask us directly. We're happy to talk it through.
Do you only work with businesses in Canada?
No. We're based in Vancouver and work with businesses across Canada and the United States, from single offices to companies with locations in both countries.
Are you tied to one provider?
No. We work with leading providers across North America and recommend the one that fits your needs, your locations and your budget.
We already have contracts in place. Can you still help?
Yes. We start by reviewing what you have today, including renewal dates, and plan any changes around them so you're not paying twice.
Can you help with just one thing, like our internet?
Absolutely. You can start with a single service and add more whenever it makes sense for you.
How long does it take to get set up?
It depends on how many locations and people you have. A single office can move quickly, while multi-site rollouts are planned in stages. The plan builder above gives you a rough timeline.
Who do I call if something stops working?
Us. Email support@itelecom.ca or call toll-free: (844) 719-4423 in Canada or (844) 629-4423 in the U.S. We'll work with the provider to get it fixed.
Let's talk
Would you like to connect? We'd love to hear from you.
Tell us a little about your business and what's on your mind. Someone from our team will get back to you personally.
Salessales@itelecom.ca
Supportsupport@itelecom.ca
Canada toll-free(844) 719-4423
U.S. toll-free(844) 629-4423
iTelecom AgencyVancouver, BC V6K 2H4, Canada
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